Organizational Excellence

Engage. Simplify. Enable the Mission

Spotlight on Excellence

Recent Recipients

January, 2020
Sandy German, Claire LeBar, Jason Mawyer, Mary Cook, Keith Moores, Shayne King, and Ron Withers.

Pictured: UVA Guest Wireless Project Team - Sandy German, Claire LeBar, Jason Mawyer, Mary Cook, Keith Moores, Shayne King, and Ron Withers. Not Pictured: Cory Brant and Mark Smith. The UVA Guest Wireless Project team is being recognized for providing exceptional customer service by ensuring a clean launch of the new guest wifi experience.

November, 2019
Brenda Nalley

Brenda Nalley led implementation of DocuSign in UVAFinance, streamlining processes and improving security/audit trail. 

UVA Imaging
February, 2019
Julie Donathan

Julie Donathan increased her team members' engagement, improved patient satisfaction, and enabled her team to collect patient payments more consistently through her exceptional leadership. 

University Advancement
November, 2017
Debbie Jordan

Debbie Jordan was recognized for her efforts to develop and implement a matching gift program at UVA.

Human Resources
November, 2017
Marcus Hamilton

Marcus Hamilton was recognized for his leadership to streamline the student hiring process and ensure that these hires meet compliance standards. 

University Advancement, ITS
October, 2017
Patrick Stanley, Ann Lawrence Grasty, Cheryl Gearhart & Christina Meyer

Patrick (Univ. Advancement), Ann Lawrence (Univ. Advancement), Cheryl (ITS), and Christina (ITS) created a custom calendaring platform to share and view information about planned advancement communications.

August, 2017

Ana Lynch provided exceptional service, innovation, and partnership as an ambassador for the new ExpenseUVA system launch.

May, 2017
Nancy Honeywell

Nancy is recognized for the redesign of the Office of Sponsored Program’s (OSP) Post-Award reporting/invoicing function to enhance process efficiency in support of the research mission.

Ufirst Project
May, 2017
Marianne Daughtrey

Marianne is commended for providing exceptional service in the onboarding and orientation of the Ufirst project team members.

ITS - Custom Applications and Consulting Services
March, 2017
Lauren Moriarty

Lauren is recognized for her exceptional customer service and partnership while tasked with overhauling the Faculty Senate website.

Procurement & Supplier Diversity Services
March, 2017
Addie Coe

Addie is recognized for excellence in service orientation, customer accessibility and overall quality of services.

University Bookstore
February, 2017
Roy Cadoff

Roy is recognized for improving the process to maintain a current list of UVA faculty publications in preparation for the annual honorary reception hosted by President Sullivan.

SEAS Dean's Office, Post Award Aministration
February, 2017
Kim Becker-damron

Kim is recognized for creating a streamlined, effective SEAS research award documentation process.

Managerial Reporting Project
October, 2016
Vijay Adusumilli

Vijay is recognized for his significant contributions during a critical period of the Managerial Reporting Project, involving complicated tasks in the face of strict deadlines and resource challenges.

Human Resources
October, 2016
Elizabeth Carey

Elizabeth is recognized for her work in redesigning the University’s Service Award program to foster increased participation and satisfaction.

September, 2016
UVAForward Organizing Committee

The UVAForward Organizing Committee receives the first team recognition award for Spotlight on Excellence.  The UVAForward team was recognized for demonstrating excellence in customer service and building productive partnerships in its design and delivery of a powerful internal professional development conference.

Mail Services
May, 2016
Jack Parker

Jack is recognized for excellence in customer service and problem-solving approach to help a student which made a lasting impression upon a parent.  As a result of his creative solution and extra effort, a student was able to receive his passport in a timely manner in order to pursue his academic endeavors without interruption.

Office of the VP for Finance
May, 2016
Picture of Jessica Rafter

Jessica is recognized for her leadership of an improvement to support the Managerial Reporting Project, an institutional-wide initiative. She exhibited a high-level of technical competence and collaboration as she led the selection, design, and implementation of the Jira/Confluence project management toolset.

Cancer Center - School of Medicine
May, 2016
Martin Braun - School of Medicine

Martin is recognized for delivering exceptional, professional and courteous service.  His collaborative way of working is evident in the grant renewal process where he collects information quickly and accurately, and with a high degree of professionalism.

May, 2016
Stacey Hughes

Stacey is recognized for demonstrating excellence in customer service to all the areas she supports.  Her customers describe her as exceptional, capable, and dependable, and they appreciate that she is always accessible, in-person, and remotely.

Department of French, College of Arts and Sciences
February, 2016

Kathy is recognized for delivering high-quality service and passion-driven work above and beyond her job responsibilities supporting the mission of the French House.

Office of the President
February, 2016

Chris' nomination recognizes his leadership of specific improvement efforts and exceptional customer service. His support of a variety of needs related to the HR Strategic Design project has been end-to-end, and above and beyond. 

Department of Music, College of Arts and Sciences
October, 2015

Kim established a productive partnership by sharing fiscal knowledge with a colleague, who recently assumed a fiscal administrator role. Kim's help and assistance reflects her commitment to collaboration and shared knowledge to foster high-quality support.

Department of Art, College of Arts and Sciences
October, 2015

Laura established productive partnerships, resulting in a successful pilot of the fine and decorative art inventory process around Grounds. 

School of Continuing and Professional Studies
August, 2015

Kathy helped create an exceptional experience when the HR Strategic Design team hosted special events in Zehmer Hall. Kathy's nominators recognized her for customer service and collaboration across many parts of the University.

Office of the EVP and Chief Operating Officer
August, 2015
Pat Hartsook

Pat is recognized for delivering exceptional customer service, and for providing above-and-beyond training and guidance to colleagues. This seemingly small action has a large impact in advancing excellence at UVA.

Managerial Reporting Project
August, 2015

Andrew proactively identified a streamlining opportunity to automate a labor-intensive manual process. His nominator cited exceptional technical competence, patience, flexibility, and customer service.

Office of Sponsored Programs
August, 2015

Jim specializes in accounts with outstanding receivable balances that have been in collection. This work requires extraordinary collaboration to untangle and uncover the root cause and bring it to closure. 

June, 2015

Young immediately responded to an after-hours IT call, regarding a potentially corrupted laptop computer used for attendee tracking. Although 9:30pm, he willingly hosted a remote session to help restore the laptop and save valuable attendee data.

ITS Custom Applications & Consulting
June, 2015
Jessie Wood

Jessie's nomination noted her instrumental role in producing a custom Web form, her level of expertise and enthusiasm, and completion of work ahead of schedule.


School of Medicine
June, 2015

Robin Contributed to the improvement of the University-wide faculty merit process and tracking of faculty salary changes. She applied a LEAN methodology in the development of simplified processes and tools, and her work is a great example of an effective partnership among the schools, the Provost Office, ITS, and UHR.

Curry School of Education
June, 2015
Diane Cole

From planning to execution, Diane eagerly answered questions, arranged special approvals, and offered prudent advice on numerous event management decisions for the Managerial Reporting Project all-day events in May in Holloway Hall.

OE wants you to recognize individuals or teams that exhibit the principles of OE in their daily work and contribute to an overall institutional culture of quality.  All UVA faculty and staff can submit nominations through this peer-recognition program. 

Nominate a deserving colleague today.

Selection Criteria

There are three categories for selection. Nominations should address one or more of these categories:


1.   Leads Improvement

People or teams who show excellence in process improvement. This could be achieved by:

  • Innovation of a process
  • Streamlining a process
  • Simplification of work
  • Increasing the value of processes or services

2.   Delivers High-Quality Customer Service

People or teams who show excellence in customer service. This could be achieved by:

  • Providing exceptional service by going above and beyond
  • Resolving a difficult customer concern
  • Anticipating and developing opportunities to improve customer satisfaction

3.   Establishes Productive Partnerships

People or teams who show excellence in collaboration with other areas and units across the University. This could be achieved by:

  • Sharing knowledge and solutions
  • Creating new and innovative networks to engage around Grounds
  • Establishing and leading ways to work collaboratively and remove silo operations

Past Recipients

Visit our gallery of past recipients


Nomination Process

Complete the nomination form with as much detail as possible. Please elaborate on process names, specific tasks completed for improvement, any obstacles encountered, innovative approaches taken, and metrics to prove the process was successful (e.g. time savings, cost savings, customer satisfaction). 


If your nomination is successful, we'll contact you and the recipient and invite you both to attend an award ceremony.


Recipients receive:

  • A congratulatory letter (also sent to their manager), a framed certificate of recognition, and a small gift
  • Formal recognition at a Quality CORE Network session, on the OE website, and in the OE Annual Report

Have a question? Email OE.