Pictured: UVA Guest Wireless Project Team - Sandy German, Claire LeBar, Jason Mawyer, Mary Cook, Keith Moores, Shayne King, and Ron Withers. Not Pictured: Cory Brant and Mark Smith. The UVA Guest Wireless Project team is being recognized for providing exceptional customer service by ensuring a clean launch of the new guest wifi experience.
The team engaged customers throughout the process and collaborated with colleagues effectively, resulting in high satisfaction with customer experience. They creatively problem-solved to eliminate a project constraint without impacting the schedule, and acted on feedback from stakeholders to resolve issues prior to launch.