Julie is recognized for her exceptional leadership that resulted in increased team member engagement, improved patient satisfaction, and more consistent collection of patient payments in UVA Imaging. Specifically, her ongoing commitment to process improvement in every facet of her work has yielded measurable improvements in employee and patient satisfaction as well as greater financial responsibility for her department.
Julie's systematic approach to meeting with her direct reports individually as well as together as a team and engaging them in process improvement teams to influence work flows has resulted in employee satisfaction ratings reaching 4.5/5. Through her leadership, the patient experience has also improved. Her nominator said, “Julie has been working to keep her team completely focused on the patient’s experience.” The benefits of these efforts are evidenced by the Press Ganey Registration scores, which reached higher than 4 out of 5 in every category in 2018. Finally, process improvement and collaboration with Julie's team resulted in increased collection of payments from patients at check-in, increasing amounts by tens of thousands of dollars each year since 2016. Her nominator wrote, “Julie is a highly respected member of our leadership team at UVA Imaging,” and “it is an honor to have her as a leader in our organization!”