These are the "process" skills used to guide groups so that all the people involved may contribute to a successful outcome. The key steps in the facilitation process are to design and plan the event, guide and direct discussion, and record actions, outcomes, and questions.
FRAMEWORKS AND TOOLS
Anecdote Circles - uses storytelling as a tool for learning, change, and evaluation.
Appreciative Inquiry (AI) - is an approach to organizational change that assumes every organization has something that works right. AI begins by identifying what is positive and connecting to it in ways that heighten energy and vision for change. The UVA Center for Appreciative Practice offers a number of tools.
Conversation Cafés - open, hosted conversations in cafés as well as conferences and classrooms—anywhere people gather to make sense of our world. The World Cafe - World Café is a powerful social technology for engaging people in conversations that matter
DeBono's Six Thinking Hats - separate thinking into six clear functions and roles.
Golden Circle - shows how to inspire action instead of manipulating people to act.
Liberating Structures - provides techniques and tools specifically designed to creatively engage people in shaping the future.
Mindmapping - a graphic technique to increase thinking power and creativity.
Mindtools offers a number of facilitation tools and templates.
International Association of Facilitators (IAF) - professional body for facilitators
The Institute of Cultural Affairs in the USA - professional body to empower cultural dimensions of the social process
The World Cafe - World Café is a powerful social technology for engaging people in conversations that matter