Includes a unit self-study and a review by an external committee to assess service quality, efficiency, and effectiveness; to consider the impact of current and emerging issues on service and structure and to promote continuous improvement in support of the University's mission and priorities. 

This process studies and compares performance, process or practices of other organizations. We can help you identify benchmarks and competitors, as well as help to collect and analyze data and develop an action plan based on the findings.

A structured and proactive approach to ensure changes are implemented successfully. We can help you assess impact, garner buy-in, engage stakeholders, develop communications and promote readiness for change.

This is an individual development opportunity for one-on-one guidance and support to hone quality and improvement skills and knowledge. This partnership enables individuals to realize their potential.

This is a means of guiding groups to achieve their desired outcomes at meetings and retreats. We shape the event agenda and structure to transform how people interact and collaborate to help the group move forward.

A measurement of performance, metrics are used to verify desired outcomes and to identify performance gaps and opportunities for improvement. We can help you define your metrics and put in place systems and processes for monitoring.

This is the framework through which the organization aims to realize the mission and vision and includes strategy, structure, governance, and culture. We can help you create alignment of people, processes, and technology for a culture of quality and performance excellence.

This is the centralized management of multiple projects and/or initiatives. We partner in identifying, prioritizing, authorizing, managing, and controlling projects, programs, and other related work to achieve specific strategic objectives. We help you also identify key interdependencies and their impacts on stakeholders.

This is a systematic approach to identifying, analyzing and improving processes. We can help you map processes step by step to ensure you're adding value and design processes that meet faculty, staff, and institutional needs.

This is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and criteria. We can partner with you to develop your Project Charter, sponsorship agreement, project planning, engagement strategy, and change management approach. 

Stakeholders are the faculty, staff and other members of the University community for whom we provide programs and services. Stakeholder input is necessary to understand what matters most, and it may be acquired through various feedback mediums, including focus groups, interviews, and surveys. We can help you identify your stakeholders and target their engagement.

This is the definition and clarification of a school, unit or departments' strategic direction and a roadmap for how to achieve it. The planning process includes understanding the internal and external environment and formulating opportunities for distinction.