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Change Management

Change Management

Change management is the structured approach to proactively manage the impacts of change both at an individual and institutional level. It incorporates strategies that help individuals and the organization make successful transitions and result in the adoption of change for desired outcomes. It's most effective when all objectives - institutional, technical, and human - are fully implemented and embedded in the institution.

Change management is the structured approach to proactively manage the impacts of change both at an individual and institutional level. It incorporates strategies that help individuals and the organization make successful transitions and result in the adoption of change for desired outcomes. It's most effective when all objectives - institutional, technical, and human - are fully implemented and embedded in the institution.

UVA Change Management Framework

This framework provides guidance to people who are leading, sponsoring, and/or implementing change and reflects the common elements of various change models.

DEFINE

Change Readiness Audit

Goal: See how ready your organization is for change. Use this tool (pdf).

Project Change Triangle: Project Health

Goal: These assessments can help gauge any potential threats to your project. Use this tool (pdf).

Harness the Power of Your Change Enabling System

Goal: Identify any changes to job aspects from yesterday to tomorrow. Use this tool (pdf).

Impact of Change Overview

Goal: Assess the impacts on people, processes, and technology for a change initiative. Use this tool (pdf). 

Force Field Analysis

Goal: Analyze the positive and negative forces that are driving the need for change. Use this tool (excel). 

COMMUNICATE & ENGAGE

Choose Your Communication Channel

Goal: Stimulate ideas on various communication channels with advantages and disadvantages. Use this tool (pdf).

Instructions: Add a variety of ways to communicate to your various stakeholder groups in your communication plan.

Key Messages Cascade & Worksheet

Goal: Help determine the critical messages to be communicated. Use this tool (powerpoint).

Instructions: Use the worksheets to determine the messages to communicate, to who and when.

Communications Cascade

Goal: Ensure communications are targeted, stakeholders are engaged, and change impacts are addressed. Use this tool (pdf). 

FAQ Template

Goal: Address common questions about the change (often placed on websites for easy access to the information). Use this tool (excel). 

Stakeholder Engagement/Impact Map

Goal: Help develop strategies for key stakeholder groups. Use this tool (pdf). 

Stakeholder Influence/Interest Map

Goal: Help prioritize stakeholder efforts. Use this tool (pdf). 

PREPARE INDIVIDUALS & ORGANIZATION

HR Infrastructure Checklist

Goal: Follow this HR checklist to ensure every aspect of change is covered. Use this tool (pdf).

Identifying & Addressing Barrier Points

Goal: Identify business change and barriers before everything gets underway. Use this tool (pdf). 

Harness the Power of Your Change Enabling System

Goal: Identify any changes to job aspects from yesterday to tomorrow. Use this tool (pdf). 

EMBED IN CULTURE

Workforce Transition Plan

Goal: Understand who is involved, what is changing and how it will be communicated. Use this tool (pdf). 

Performance Measures

Goal: Identify performance measures from four perspectives. Use this tool (powerpoint). 

MODELS

ADKAR - This acronym represents the five milestones an individual must achieve for change to be successful: awareness, desire, knowledge, ability, reinforcement. It's part of the PROSCI framework for change management.

Accelerating Implementation Management (AIM) - This practical, repeatable change management framework ensures business-critical projects are implemented to achieve the maximum benefit in the shortest amount of time.

Accelerate's 8 Step Process - This updated model from Dr. Kotter explains five core principles underlying the new network system, the eight accelerators that drive it, and how leaders must create urgency in others.

PROFESSIONAL ORGANIZATIONS

Bacharach Leadership Group - Focuses on how to take a vision or strategy from initiation to implementation, and focuses on the pragmatic, nuts-and-bolts skills of getting things done.

Kotter International - Resources in support of the Accelerate's 8 Step Process for change

The Barrett Values Center - Values, culture, and change management

The Change Management Institute - Professional body for change management professionals

Association of Change Management Professionals - Nonprofit, professional association dedicated to advancing the discipline of change management. 

NCCI Change Management Comunity of Practice - Exchange ideas, lessons learned, best practices, and advice about change management.  

Join the UVA Change Management Community of Practice, a group dedicated to the practical application of change management at UVA.