Organizational Excellence

Engage. Simplify. Enable the Mission

Using Non-Traditional Voice of the Customer Techniques

Event Date: 
November 7, 2016
12:00 pm to 1:00 pm
Location: 
Webinar - ASQ Blue Ridge Section
Presenter: 
John A. Goodman
Vice-Chairman of Customer Care Measurement & Consulting

What are some innovative ways of getting actionable customer feedback?

How do you use the feedback to get the Finance and Operations executives to allocate funds to quality improvement?

This presentation will discuss three non-traditional approaches that instigate action.

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