Stacey is recognized for demonstrating excellence in customer service to all the areas she supports. Her customers describe her as exceptional, capable, and dependable, and they appreciate that she is always accessible, in-person, and remotely. Her technical expertise allows her to quickly diagnose simple and complex problems, thus minimizing user downtime. Further, she has exhibited a steady approach to the increasing demands to assist external partners with technology set-ups. Since these requests are often unique, she has shown great versatility to assess the situation and execute, so that our external partners can “hit the ground running and get to work.” Her high-level of competency and personable, helpful approach make for an exceptional service experience for both UVA faculty and staff and our visitors.