Nancy is recognized for the redesign of the Office of Sponsored Program’s (OSP) Post-Award reporting/invoicing function to enhance process efficiency in support of the research mission. Her applied understanding of OSP‘s needs led to the creation of a more effective, streamlined process and contributed to policy updates and standard operating procedures. By leveraging the Oracle system, the old “Trackers” workbooks with 17 data columns are no longer necessary. The new processes rely less on manual data entry and therefore save time and reduce date entry errors. When issues arose during this transition, she offered responsive, high-quality, solutions-oriented customer service. Her partnership approach demonstrated by regular meetings with OSP and other stakeholder groups was highly collaborative and effective. Her contributions have simplified processes and increased value for the University and for the sponsoring organizations.