Lauren is cited for her exceptional customer service and partnership while tasked with overhauling the Faculty Senate website. She was attentive to her client’s needs and demonstrated flexible, creative problem-solving skills as she addressed numerous concerns regarding the previous website design and functionality. She not only delivered what was requested, but in the words of her nominator, “gave us what we didn’t know we needed!” The list of technical enhancements are impressive from a secure digital archive of documents, providing a platform to share confidential information in an efficient way, to a slideshow feature on the main page to showcase important stories. Equally impressive, however, is how she delivered these services. Although she has numerous customers at any given time, she is commended for her responsiveness, quick turnaround times, and going above and beyond. As a result of her efforts, her customer was highly satisfied and the University has a user-friendly, web portal to advance the work of the Senate.