Organizational Excellence

Engage. Simplify. Enable the Mission


NCCI Coffee Break
Event Date: 
November 17, 2016 2:00 pm to 3:00 pm
NCCI Free Webinar
Angela Song, MA, PhD, PMP - UC San Diego

Program Summary

UC San Diego’s award-winning Survey and Analytics Program provides key metrics to guide continuous improvement initiatives. Survey instruments are designed, statistically validated, and administered by UCSD’s team of social science and programming experts. Actionable data from customized dashboards inform university leaders of staff, faculty, and student priorities. The surveys are scalable and customizable, and UCSD currently administers and analyzes customer satisfaction and staff climate surveys for the Cal State Chancellor’s Office as well as a number of other universities. This new collaboration has introduced new opportunities across California’s Public Higher Education lines to benchmark data and share best practices.


Learning Objectives

Why should I care about customer surveys in higher education?
The audience will learn about UC San Diego’s surveys and dashboards to collect important information about their business operations from the voice of the faculty, staff, and student customers.

How are the surveys used, or made a difference at UCSD?
See examples of how survey data can be translated into actionable information and lead to specific continuous improvement projects. Case studies of data to action will be shared.

How are other institutions participating?
Participants will see how results are being benchmarked with other universities who are participating in the UCSD surveys and benchmarking program, and see examples of how these institutions are also the survey results to drive improvements. 


Target Audiences

All levels are welcome! Intended for business leaders who are interested in learning about the benefits of using objective survey data from campus customers and staff to drive business and climate improvements.


Meet the Presenter: Angela Song, MA, PhD, PMP

Angela Song has worked at UC San Diego since 2003 and is the Director of the Organizational Performance Assessments unit that drives campus-wide surveys and performance management models, leading UC San Diego to earn its place in the Balanced Scorecard Hall of Fame. She is a certified Project Management Professional (PMP) and Lean Six Sigma Black Belt. Angela holds an M.A. and Ph.D. in Industrial/Organizational Psychology from UC Berkeley with research emphasis on predictive statistical analysis, group dynamics, and process optimization. Her specialized focus is on quantitative and qualitative data generation models for higher education, to identify opportunities for end-to-end process improvements, and to bring transparency surrounding university measures of success.

This program will be delivered via Zoom Video Conferencing technology.  


Registration Instructions (online registration now open):

  • Click on REGISTER TODAY below
  • Under Upcoming Events, click on the Date (17 November) 
  • Click on Individual Registration button
  • Login with your VIRGINIA.EDU email and your password  (If you do not have an account with NCCI you will prompted to create one.  Membership is free to UVA employees who register with their UVA email)
  • Review pre-populated information, click Review (bottom right corner)
  • Click Save and Register button



A final confirmation/reminder will be sent electronically to you on Wednesday, November 16, 2016. Program slides will be sent to all registrants prior to the webinar.

This program will be delivered via Zoom Video Conferencing technology.