Organizational Excellence

Engage. Simplify. Enable the Mission


Upcoming Events

Barrett McBride
PhD, MCC, University of California, Davis
January 23, 2018
1:30 pm to 2:30 pm
Online Webinar

This webinar addresses effective coaching techniques that change agents can use in the post-implementation stage of change. 

Chic Thompson
Darden Fellow, Adjunct Faculty at the Federal Executive Institute, YPO University & the Brookings Institution
February 8, 2018
2:30 pm to 4:00 pm

Chic Thompson will take you on an interactive journey through the steps of strategic curiosity that foster a mindset of innovation. MORE>

Various project leads
March 20, 2018
2:00 pm to 3:30 pm

What strategic projects are coming in 2018?  Why are these projects included in the portfolio? How will they impact me or my department?

Darin Harris, Harry Webne-Behrman, Steve Davis, special guests
April 2, 2018 to April 6, 2018
8:00 am to 4:30 pm
Madison, WI

Join this 5-day facilitative leadership experience to learn the skills you need to become a confident and effective leader in the workplace.

Mary Brackett, OE Senior Associate, Various Change Management Practitioners
May 11, 2018
2:00 pm to 3:30 pm

“When the winds of change blow, some people build walls and others build windmills.” - Chinese Proverb

Darin Harris, Harry Webne-Behrman, Steve Davis, special guests
June 18, 2018 to June 22, 2018
8:00 am to 4:30 pm
Madison, WI

Join this 5-day facilitative leadership experience to learn the skills you need to become a confident and effective leader in the workplace.

Past Events

Darin Harris, Harry Webne-Behrman, Steve Davis, special guests

Join this 5-day facilitative leadership experience to learn the skills you need to become a confident and effective leader in the workplace.

Jen Andrasko
President and CEO of the University of Virginia Alumni Association

Join this webinar to learn how you can bring the concepts of co-creation and design thinking techniques to life in your next meeting and drive differentiated insights. 

Emily Patrick, Project Associate, UVA Organizational Excellence, Darin Harris, Co-founder Living Giving Enterprises; Consultant at UW-Madison

Join us and walk away knowing that you have the tools to empower yourself and others to re-focus and commit to shared goals. MORE>

Catherine Lilly, Sibson Consulting, Darin Harris, University of Wisconsin

Learn how to provide greater engagement and inclusion in the workplace. Liberating Structures is an easy set of practices that provide alternatives to standard meeting processes.

Michael Wilkinson
CMF, Founder and Managing Director of Leadership Strategies

Make the most of your meetings - build consensus and deliver solutions to your clients and stakeholders. Join this free 60-minute webinar to unearth these essential meeting facilitation techniques.

Allison Vaillancourt
Vice President, Business Affairs & Human Resources, University of Arizona

Learn how social revolutions and crowdsourcing campaigns can be used to navigate change in academia. MORE>

This conference provides a forum for Virginia public higher education faculty, staff, administrators, and leaders to share ideas and best practices about educational innovations and administrative improvements for enhanced effectiveness and efficiency.  MORE>

Ed Hess
UVA Professor, Darden Graduate School of Business

Smart machines are here and they are getting smarter every day. Learn how you can prepare for the technology take over. MORE>

Theran Fischer

Despite the fact that we are constantly faced with change, most of us spend our time fighting or ignoring it. In this workshop, we will learn about the stages everyone goes through when experiencing change and what is needed to successfully navigate these changes.


UVA conference attendees

Come participate in round-table discussions with UVA conference attendees, who will share tools, resources and best practices from other institutions. MORE>


In this session, we will review crucial data and information you need to include in your business case to create an effective argument for change management.


In this session, we will review crucial data and information you need to include in your business case to create an effective argument for change management.  


In this webinar, we will walk you through how to express a quantified value for change management's contribution to a project.

Mike Danzi - Process Excellence Leader SOM, Adam Griggs - Process Excellence Coach SOM, Brooke Link - Process Excellence Coach - SOM, Richard Covington - Talent Management Lead - Ufirst

At this event, you’ll learn the fundamentals of LEAN, hear some of the success stories of LEAN at UVA, and participate in activities that demonstrate the improvement/iterative nature of the methodologies.

Darin Harris

Are you wondering what it takes to lead in today’s team-based, flattened, multidisciplinary organization? Join us for a powerful journey into the complex world of facilitation and collaboration.  MORE>

The theme of this annual conference is Frontline to Boardroom: Leading Change in Higher Education.  MORE>

Registration opens May 1, 2017.  Check the UVAForward web page for updates

Yael Bacharach - Bacharach Leadership Group
Lisa Cannell
Chief Human Resources Officer - Darden School of Business

Join us to learn how Darden launched a pilot to co-create a performance review process that better supports learning for improved performance and career development.  MORE>

Join the Ufirst project team at the Information Fair to learn more about the future-state of HR including the Talent Selection Process, Workday, HR Services, Position Descriptions, and Organization Structure

Discover more about the Higher Education Leadership Forum to be held April 26-28, 2017 at Carleton University.

Shannon Cribbs
Virginia Commonwealth University

Register for the SCPS Open House.  MORE>

John De Silva

Fact-based decision-making is key to the success of any change implementation. Join this facilitated session to discuss how technology and data can support your change initiative.

Dan Feely, Managing Partner - Transforming Solutions, Inc.
Ellen Milnes -, Andrea Kreisa and Dawn Lowe, OpXsolutions
Sarah Collie
Associate Vice President - Organizational Excellence
Gerald Starsia, PhD
Associate Professor and Executive Director of the Curry School Foundation

This session is designed to, within the context of a case study based at UVA, briefly describe the core essentials of project management tools and techniques.  MORE>

Carolyn Saint
Chief Audit Executive

Learn how to make better, faster decisions that stick using Bain Consulting's RAPID® model.  MORE>

Tracey Hoke - Chief of Quality and Performance Improvement - UVA Health System, Carol "Stash" Stanley - University Registrar, Anda Webb - Vice Provost for Administration & Chief of Staff

You are invited to this Community of Practice event about strategies to develop effective project Sponsorship. Case examples and insights will be shared by a panel of UVA leaders. Participants will have an opportunity to discuss project team members' role and partnership with sponsors.


Dan Feely
President and Founder of TSI

How a customer-centric approach at one Midwestern university has sought to improve the student experience and increase enrollment and retention.  MORE>

Tom Bateman
McIntire School of Commerce - Bank of America Eminent Scholar; Director, Leadership Minor Management

Join guest presenter, Tom Bateman, for this Quality CORE event.  Professor Bateman was recently interviewed by UVA Today about bottom-up leadership.  MORE>

Dan Feely
Managing Partner - Transforming Solutions Inc

Check the NCCI website for more information on this coffee break and to register.

Harvey Johnson
Partner - PBMares, LLP

Cyber risk has become a major threat to organizations. Companies are increasingly facing new exposures, including first- and third-party damage, business interruptions, and regulatory consequences. In this talk, the topics covered will include: (1) current trends in cyber space; (2) cyber insurance (mitigation strategies) for your organization; (3) top 10 controls for protecting your organization from cyber attacks; and (4) how to protect yourself and your data from a cyber attack.  MORE>


Daniel Zrymiak
ASQ Committee Member

In this talk, the presenter shows how he navigated through multiple career transitions and transformations in the Quality profession with the support and benefit of ASQ affiliation and certifications. He has derived a workable framework that others can learn and apply to replicate this for their own situations and aspirations. This talk will describe the versatility and potential available within ASQ, and the way to make your own portfolio more robust to meet the challenges and opportunities of the 21st century.  MORE>


Wilbert Owens
President - APICS

Learn about A-3 thinking which is a management process for innovating, planning, problem solving, and building foundational structures for deep thinking.

Anna Delong
Faculty and Employee Assistance Program Consultant

This special event, organized by The Center For Leadership Excellence and the Faculty and Employee Assistance Program (FEAP), will discuss recent resiliency research and strategies to transform stress.

Viki Gossen
Purdue University Learning Design & Technology

How do you get people to pay attention - in trainings and in meetings?  Learn about this model that can help participants focus their attention and increase motivation to learn.

Jim Bowie - Roxtar Consulting

How do you ensure better portfolio management?  Learn more about a deliberate project selection and prioritization system.  MORE>

Angela Song, MA, PhD, PMP - UC San Diego

The audience will learn about UC San Diego’s surveys and dashboards to collect important information about their business operations from the voice of the faculty, staff, and student customers.  MORE>


C. Robert Nelms

The causes of everything that goes right, as well as everything that goes wrong, can be traced all the way back to the beginning of time. This is what makes "root cause analysis" difficult, if not impossible.

John D. Hudson, Jr
ASQ Blue Ridge Section

Project Management is a critically important topic, as projects drive significant organizational growth and success. This presentation will provide some bad news and good news about project outcomes.


Gweneth West
Professor of Drama, Costume Designer and faculty Senate Leader

This interactive workshop will help expand your capacity for creativity as ARTIST, EXPLORER, JUDGE, & WARRIOR in building innovative teams for excellence. Unleash your creativity for application in your daily work!  MORE>

John A. Goodman
Vice-Chairman of Customer Care Measurement & Consulting

What are some innovative ways of getting actionable customer feedback?  How do you use the feedback to get the Finance and Operations executives to allocate funds to quality improvement?  This presentation will discuss three non-traditional approaches that instigate action.  MORE>

Denise Walters, Ph.D.
Sr Manager - Pfizer Consumer Healthcare

This one-hour webinar talk by Denise Walters, Ph.D. presents some of the advantages of volunteerism and how it can help you to grow your career.


Julie Bird, Change Manager MRP, Carolyn Politis, Communications OE

Successful change requires a structured and planned approach.  Learn practical tools and tips for change implementation.  Two models will be presented: ADKAR and Accelerating Implementation Management (AIM).  MORE>

James Schmidt, Chancellor, Kristen Hendrickson - Executive Director, Administrative Support and Knowledge Center, Bill Felz, Executive Director, Advising, Retention and Career Center
From: University of Wisconsin - Eau Claire

At NCCI’s July Annual Conference, leaders from UW-Eau Claire shared how they are managing a major reduction in state funding by consolidating services and re-inventing support for faculty, staff and students. Over only eight months, UW-Eau Claire designed, implemented and went live with three new service centers. This webinar is a follow-up report.  MORE>

Susan Schwartz
Adjunct Instructor - George Mason Learning Solutions

Free one hour webinar on Emotional Intelligence for Quality Professionals. Presented by Blue Ridge Section of ASQ (membership not needed to attend). 

Sarah Collie, Mary Brackett, Lee Baszczewski
Organizational Excellence

Consultants are increasingly visible around Grounds. In this session, several examples will illustrate explicit actions you should take to create a productive partnership.  MORE>

Lee Baszczewski and Vonda Durrer

Follow UVA's journey of improving research administration by applying the model: "Provide the right service delivery, the right process, the right technology, and the right people with the right skills for the right job to support the right mission."

Registration is via Network for Change and Continuous Innovation (NCCI) and will open soon.

Organizational Excellence and Conference Partners

Round-table discussions with UVA attendees, who will share tools, resources and best practices from other institutions.  Topics include Lean Skills, Leading Teams, Innovation Culture, Performance Measures.  MORE>

Rebecca Anderson
American Society for Quality

There are many proven models, tools and techniques that address organizational performance excellence. What sets Baldrige apart is this: It is not only a model for evaluating and improving key processes, it enables alignment of various and disparate processes; alignment across processes and alignment between processes and overarching organizational strategy.  The Baldrige Framework provides the structure that leads to the whole truly being greater than the sum of its parts.

Center for Leadership Excellence
True North: A Personal Guide to Authentic Leadership

This class discusses Bill George’s concept of authentic leadership and outline a plan for participants to discover their own authentic leadership style, using Professor George’s book, Finding Your True North.  Enrol with the Center for Leadership Excellence

Roxi Bahar Hewertson
President & CEO, Highland Consulting Group, Inc and

This Webinar is hosted by Network for Change and Continuous Innovation (NCCI).

Accountability is our promise. It means we take ownership of and responsibility for the outcomes of our choices. Those choices speak directly to our integrity and our trustworthiness. Accountability is a mirror that reflects our character. When we are leaders, we must accept accountability for our actions and behaviors as well as ensure that those whom we lead are accountable for their actions and behaviors.  We will explore a 3-part accountability model that can and must be integrated individually, in a team, and organization-wide.

Lee Baszczewski, Office of Organizational Excellence

Sometimes the best ideas come from unexpected sources so how do you engage and include everyone?   MORE>

Ed Hess
Professor of Business Administration, Darden Graduate School of Business; Batten Executive-in-Residence

This workshop will focus on how to create high-performance learning teams culturally, and how to do fast low-risk learning experiments.  MORE>

Join OE at UVA Forward 2016, which will feature a SHOWCASE highlighting Organizational Excellence projects, as well as other University programs, offices, and initiatives. Connect with your colleagues who have been working hard to bring them to fruition.

Darin Harris
Office of Quality Improvement, University of Wisconsin-Madision

Have you ever come out of a meeting with a completely different view on what was said to that of your peers?  MORE>

Leadership isn’t just about the people at the top, but is a social process, enabling individuals to work together as a cohesive group to produce collective results.  MORE>

Don’t know where to start with developing your team, unit, or organizational strategy and goals? MORE>