Andrew's nomination highlighted his proactive identification of a streamlining opportunity to automate a labor-intensive manual process. His collaboration and solutions-orientation helped create a new process tool that saves time and reduces errors when billing for A/V Services in the Jordan Hall Conference Center.
Andrew's nominator not only cited his technical competence but also Andrew's patience, flexibility, and excellent customer service. Andrew engaged key stakeholders and maintained open communications throughout the process redesign. In sum, Andrew's work was described as exceeding expectations.